Codima has an experienced, professional and dedicated support team, and authorized channel partners based throughout the world who provide comprehensive support for the full product range to our customers.
Our customers are important to us and as a result of their feedback, we have developed improvements to the latest versions of the Toolboxes to meet their real-world situations and requests.
Codima offers the following Support Options to our customers:
Codima provides free online support via an extensive online knowledge base which includes:
Codima Support Plan
This provides personalized, pro-active second line support through our authorized partner network. By joining the Codima Support Plan, customers can access our partners' support teams and the Codima Support Team in three time zones via email and phone. In addition, Support Plan customers will also receive product maintenance such as hot fixes and minor product updates between the major releases automatically. Customers also have access to all the tools available as part of the Free Support plan.