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Codima FREE Support Plan |
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Codima provides Support We know reliable IT Services are critical to
your business success. Codima Support
encompasses two types of support to ensure responsive and accessible support,
free online support and Codima Support Plan, purchased from Codima via its partners.
In addition we offer consultancy services to
all end users.
Codima Free Support Codima provides free online support to its end
users offering a vast range of material from the Codima Support Library, for
example Codima Toolbox Help, FAQ, Codima Technical Bulletins and Codima
Guides. |
• Codima’s Free
Support available to all end users is a set of online information from Codima
Support Library - it includes Codima Toolbox Help, FAQ, Codima Technical Bulletins and Codima Guides
• Codima Online Support Library
is distributed to all end users purchasing tools from Codima Toolbox |
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Codima Free Support & Codima Support
Plan |
Codima Support Plan |
Codima Free Support |
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Support
Library Online |
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Codima Toolbox Help |
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FAQ |
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Codima Technical Bulletins |
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Notifications and Alerts |
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Codima Guides |
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Support Services |
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Telephone Support during normal business hours |
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Online Support Request during normal business hours |
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Priority Ticketing of issues - Call Reference Numbers are allocated
to track and prioritize calls |
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Remote Diagnostics with Remote Desk Top connection or GoToMeeting |
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Up to 5 Named Key Contacts |
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Product Maintenance |
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Hot fixes and minor version updates (from Codima Toolbox 5.0 to
Codima Toolbox 5.1 etc.) |
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Maintenance and minor updates from license order date |
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Copyright
©2008 Codima Technologies. All Rights Reserved. www.codimatech.com |
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